All our products come with a full 5-year warranty to be free from defects in material and workmanship under normal use that covers repair or replacement at our option. The warranty covers against any defect in material and workmanship for 5 years from date of purchase for the original purchaser only. The original purchaser must promptly notify Createch USA, Inc. in writing, during the warranty period, that there is defect in material or workmanship. This warranty does not apply to damage resulting from accidental damage, alterations to unit, misuse or abuse of the product. This limited warranty does not cover damage due to over fogging. For warranty repair or replacement please fill out the repair request form and include it with your unit and return unit back to CREATECH USA Inc. at our address on the form. For warranty claims within the continental United States purchaser is responsible for cost of shipping to Createch USA Inc. and if failure is due to manufacture defect Createch USA Inc. will repair/replace unit and pay for return shipping. For warranty claims outside the continental United States, the purchaser is responsible for shipping costs to and from us, including all customs fees, duties, taxes, or VAT that may be due. If unit is not covered under warranty purchaser will be responsible for cost of repair and return shipping if purchaser elects to pay for repair. Dealers are not authorized to modify this warranty or make any additional warranties that are binding on Createch USA, Inc. or its affiliates. Except as stated above in this Limited Warranty, and to the maximum extent permitted by applicable law, Createch USA, Inc. disclaims all express, implied, and statutory warranties with respect to the Commander “Tri-Jet” Fogger, including the implied warranties of merchantability and fitness for a particular purpose. In addition to the above warranty disclaimers, Createch USA, Inc. will in no event be liable for any consequential, incidental, special, or punitive damages, including any damages for lost profits, arising from or relating to this limited warranty or products, and Createch USA, Inc.’s total cumulative liability arising from or related to this limited warranty or products will not exceed the repair or replacement of the product.
For all products that are in need of repair. Please fill out this form and include it in the box with your product that is in need of repair to address on the form. When we receive product that is in need of repair we will call or email you with an estimate for cost of repair and also return shipping. No repairs will be completed until payment has been made. Repairs are normally completed within 1 business day after we receive product. Make sure to package product you are sending back properly to prevent any further damage. We are not responsible for any products that are damaged in shipping to us, we recommend to ship it back with tracking and insurance with a carrier of your choosing.Repair Form
Please visit our frequently asked questions to learn more about our products.